Terms of Service

Our service

Distinct provides a private ADHD diagnostic assessment service for adults in England. The service consists of pre-assessment intake questionnaires, identity verification, an approximately 60 to 90 minute video consultation with a GMC-registered consultant psychiatrist, and a written diagnostic report delivered within 5 days of your assessment.

Your fixed fee also includes, where clinically appropriate and requested, supporting letters for your GP, your employer, or your educational institution (including for Disabled Students' Allowance applications), at no additional charge.

The assessment is a clinical diagnostic service. It is not a prescription service, a therapy service, or a substitute for ongoing NHS care.

Eligibility

To use our service, you must be: aged 18 or over; currently resident in England; able to attend a secure video call in English; able to verify your identity; and accessing the service as a private individual (not through an NHS referral).

By completing the eligibility check during booking, you confirm that you meet these criteria. Providing false or misleading information may result in your assessment being cancelled in line with the “Our right to cancel or decline” section below.

Booking and payment

Your appointment is confirmed when full payment of £799 has been received and you have received a booking confirmation email from Distinct. This confirmation constitutes a contract between you and Psychiatric Report Ltd.

Payment is taken in full at the time of booking via our secure payment processor. We do not store your full card details. The service fee is fixed at £799, inclusive of all elements described in “Our service” above.

Your cooling-off period

You have a legal right to a “cooling-off” period during which you may cancel your contract with us for any reason. This period begins on the date your contract is formed (when we confirm your booking and send you your pre-assessment forms) and ends 14 calendar days later. To cancel within this period, contact us at info@distinct.health. We may ask your reason so that we can improve our service, but you are under no obligation to provide one.

Because your assessment, and our preparation for it, may fall within this 14-day period, by booking your appointment and agreeing to these terms you expressly request that we begin providing the service (including sending and reviewing your intake forms) within the cooling-off period. You acknowledge and agree that: (a) if the service is fully performed within the 14 days, you will lose your right to cancel once it is complete; and (b) if you cancel after we have begun but before the service is complete, you remain liable to pay for the part of the service already provided, calculated in proportion to the full fee. The cancellation charges set out below reflect that proportionate cost of the preparation and clinician time committed at each stage.

Any refund due under this section will be made within 14 calendar days, using the same payment method you used to book.

Cancellation and refunds

If you need to cancel your appointment, the charge depends on how much notice you give. These charges reflect the fact that we reserve your clinician’s time the moment you book, and your clinician begins preparing for your assessment — including reviewing your intake forms — in advance of your appointment.

*Full refunds are made less the non-refundable payment processing fee charged to us by our payment provider. Where a charge applies, any credit is valid toward a future Distinct booking, and the remaining balance is refunded in full. Nothing in this section affects your statutory cooling-off rights set out above.

Exceptional circumstances

We understand that emergencies happen. Where exceptional circumstances exist — such as sudden illness or bereavement — we may waive or reduce cancellation fees at our discretion. This is a discretion we may choose to exercise; it is not an entitlement, and we may ask for reasonable supporting information.

Our right to cancel or decline

Distinct reserves the right to cancel or decline to proceed with an assessment where: eligibility requirements are not met; your identity cannot be verified; your intake forms have not been submitted within the required timeframe; you have provided false or misleading information; or there are clinical or safeguarding concerns that make it inappropriate for the assessment to proceed.

Where we cancel for a reason within your control — for example ineligibility, misrepresentation, failure to verify your identity, or failure to submit your forms in time — and preparation for your assessment has already been undertaken, we may retain a fee reflecting the work already carried out, up to the amounts set out in the cancellation table above, and refund any remaining balance.

Where we cancel for clinical or safeguarding reasons, or for operational reasons of our own, you will receive a full refund. In all cases we will contact you to explain the position.

Conduct of assessments

Your assessment takes place via secure video call. You are responsible for ensuring a stable internet connection and a private, quiet environment for the duration of the session.

Your clinician reserves the right to pause or terminate the assessment if the environment is deemed unsuitable for a clinical consultation, or if there are concerns about your wellbeing or safety. In such cases, we will work with you to reschedule.

Diagnostic limitations

A diagnosis of ADHD (or the absence of a diagnosis) is a clinical opinion based on the information available at the time of assessment. All clinical assessments carry an inherent degree of uncertainty. A Distinct assessment does not guarantee a particular outcome.

If you disagree with the outcome of your assessment, you have the right to seek a second opinion from another qualified clinician. Distinct will provide a copy of your report to facilitate this on request.

Intellectual property

Your diagnostic report is your property. You may share it freely for the purposes described in these terms and in our privacy policy.

The Distinct website, brand, design, written content, and software are the intellectual property of Psychiatric Report Ltd. You may not reproduce, redistribute, or use any part of our website without prior written consent.

Limitation of liability

To the fullest extent permitted by law, Distinct is not liable for any indirect, special, consequential, or punitive losses arising from your use of our service. Our total liability to you for any claim arising from our service is limited to the amount you paid for that service.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For queries about these terms: info@distinct.health. Postal: Psychiatric Report Ltd, Fairgate House, 205 Kings Road, Office F04f, Birmingham, B11 2AA.